Payment Policy

We offer multiple secure payment options to make your shopping experience smooth and reliable. Please read below for details on accepted methods, processing times, and related terms.

Accepted Payment Methods

We accept the following forms of payment:

• Credit/Debit Cards
  (Visa, MasterCard, and other major UAE bank cards)
• Cash on Delivery (COD)
  Available across the UAE for orders below AED 1,000.
  Note: An additional COD handling fee of AED 10 may apply.
• Bank Transfers
  Available for bulk or custom orders. Please contact us for account details.
• Online Payments (if enabled)
  Secure checkout via trusted payment gateways.

Secure Payments

• All card payments are processed through SSL-encrypted payment gateways.
• We do not store your full card details on our servers.
• Fraud checks may be performed on certain transactions to ensure safety.

Payment Processing

• Payments via card are processed immediately at checkout.
• For Cash on Delivery, payment is collected upon delivery.
• Bank transfer payments must be confirmed before the order is shipped.

Payment Issues

If your payment fails or is declined:

• Please double-check your card details, available balance, or internet connection.
• You may try a different payment method.
• If issues persist, contact our support team.

Invoicing

An invoice/receipt is automatically sent to your email once payment is successful.
For official tax invoices or bulk order billing, please contact us directly.

Contact Us

If you have any questions regarding payment, please get in touch:

Store Name: Garden Pool
Company Name: LAKE GARDEN LANDSCAPE L.L.C
License Number: 1039803
Email: info@gardenpool.ae
Phone: +971525332545
Address: Warsan 3 – Dubai – United Arab Emirates