Privacy Policy

Garden Pool operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Garden Pool is powered by WordPress, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. This does not include anonymous or de-identified data.

We may collect or process the following information:

• Contact details (name, billing/shipping address, phone number, email)
• Financial information (payment details, transaction data)
• Account information (username, password, preferences)
• Transaction history (purchases, returns, cart activity)
• Communications (messages or inquiries sent to us)
• Device information (IP address, browser, device type)
• Usage data (how you interact with our website)

Personal Information Sources

We may collect information from:

• Directly from you (orders, account creation, contact forms)
• Automatically through cookies and tracking technologies
• Service providers (payment processors, hosting providers, analytics tools)
• Third parties or partners

How We Use Your Personal Information

We use your information to:

• Provide and manage our services (orders, delivery, accounts)
• Improve website functionality and user experience
• Send updates, promotions, or marketing communications
• Prevent fraud and enhance security
• Provide customer support
• Comply with legal obligations

How We Disclose Personal Information

We may share your information:

• With service providers (hosting, payments, delivery, analytics)
• With marketing partners (for ads and promotions, where permitted)
• When required by law or legal processes
• Within our company or business structure
• With your consent when necessary

Relationship with WordPress

Our website is built using WordPress, which may collect and process certain technical data (such as cookies, usage data, and analytics) to ensure website performance and security.

We may also use third-party plugins, tools, or integrations (such as payment gateways, analytics tools, or marketing services) that collect or process personal information as part of providing our services.

Third-Party Websites and Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

Children’s Data

Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If such data is identified, we will delete it promptly.

Security and Data Retention

We take reasonable steps to protect your personal information. However, no system is completely secure.

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Request data portability
• Opt out of marketing communications

To exercise your rights, please contact us using the details below.

Complaints

If you have concerns about how your data is handled, you may contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your information may be stored or processed outside your country. We ensure appropriate safeguards are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us:

Store Name: Garden Pool
Company Name: LAKE GARDEN LANDSCAPE L.L.C
License Number: 1039803
Support Email: info@gardenpool.ae
Phone Number: +971525332545
Business Hours: Monday–Friday | 8:00 AM – 5:00 PM
Business Address: Warsan 3 – Dubai – United Arab Emirates